FAQs

Frequently Asked Questions (FAQ)

What products does Shirtica sell?

Shirtica specializes in men's shirts. Our collections currently include:
• Long Sleeve Shirts
• Short Sleeve Shirts

Where do you ship?

We currently ship exclusively within the United Kingdom. At this time, we do not offer international shipping.

Do you offer free shipping?

Yes. We offer FREE shipping on all orders within the United Kingdom. No additional shipping charges are applied at checkout.

Which shipping carrier do you use?

All orders are shipped through FedEx.

What is your order cut-off time?

Our daily order cut-off time is 3:00 PM (GMT-0), Monday through Friday.
Orders placed after the cut-off time, on weekends, or on public holidays will begin processing on the next business day.

How long does order processing take?

Orders are typically processed within 1–2 business days.

How long does delivery take?

Estimated transit time is 4–6 business days.
The total estimated delivery time is 5–8 business days, including processing and shipping time.

How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

What payment methods do you accept?

We currently accept PayPal.
All payments are processed securely through PayPal.

Can I cancel my order?

Yes. Order cancellation requests may be submitted within 24 hours of placing an order.
Requests submitted after 24 hours may not be approved if processing or shipping has already started.

What is your return period?

We accept returns within 30 days of the delivery date.

Do you accept returns for non-defective items?

Yes. We accept returns for both defective and non-defective products within the 30-day return window, subject to inspection and approval.

Do you accept returns for damaged or defective items?

Yes. If you receive a damaged, defective, or incorrect item, please contact us with clear photographs and your order details so we can review the issue and provide assistance.

What information should I provide when requesting a return?

Please provide:
• Your order number
• A description of the issue
• Clear photographs of the item
• Clear photographs showing any damage or defect if applicable
Providing complete information helps us process your request more efficiently.

Who pays for return shipping?

For non-defective returns, customers are responsible for return shipping costs and return shipping labels.
If the return is due to our error, such as receiving the wrong item, a damaged item, or a verified defective product, Shirtica will cover the return shipping cost.

Do you offer exchanges?

No. Direct exchanges are not accepted.
If you would like a different product, you must complete the return process for the original item and place a new order separately.

Is there a restocking fee?

No. We do not charge any restocking fees.
Restocking Fee: £0.

How long does it take to receive a refund?

Once a returned item has been received, inspected, and approved, refunds are typically processed within 12 business days.

Why has my refund not appeared yet?

After a refund is processed, your payment provider may require additional time to post the funds to your account.
If more than 12 business days have passed since approval, please contact us for assistance.

What happens if my package is delayed?

While we aim to deliver all orders within the estimated timeframe, delays may occasionally occur due to weather conditions, carrier issues, public holidays, or high shipping volumes.

What happens if my package arrives damaged?

Please contact us as soon as possible with your order number and clear photographs of the damaged item and packaging. We will review the issue and determine the appropriate resolution.