Return & Refund Policy
At Shirtica, customer satisfaction is important to us. We want every customer to shop with confidence when purchasing our men's shirts. This Return & Refund Policy explains the conditions, timelines, and procedures for returns and refunds in a clear and transparent manner. Our policy is designed to help customers understand their rights and responsibilities before making a purchase.
Return Eligibility
We accept returns for both defective and non-defective products within 30 days of the delivery date.
To be eligible for a return:
• The return request must be submitted within 30 days of delivery.
• The item must be returned in the condition in which it was received.
• The item must not show signs of misuse, intentional damage, alteration, or excessive wear.
• The item must include all original components received with the order where applicable.
All returned items are subject to inspection upon arrival before a refund is approved.
Men's Shirts Products
This policy applies only to products sold by Shirtica, including:
• Long Sleeve Shirts
• Short Sleeve Shirts
Return Request Process
Before sending any item back, customers must contact us by email.
Your return request should include:
• Order number
• Description of the issue
• Clear photographs of the item
• Clear photographs showing any damage or defect (if applicable)
Providing photographs helps us evaluate the issue quickly and determine the appropriate resolution.
Returns sent without prior contact may experience processing delays.
Inspection of Returned Items
All returned products are carefully inspected after they are received.
If an item is returned in a condition that differs significantly from the condition in which it was delivered, the return request may be denied.
For example:
• Products damaged after delivery due to misuse or negligence may not qualify for a refund.
• Products returned with missing parts or significant damage not present at delivery may not qualify for a refund.
Our inspection process helps ensure fairness for both customers and our business.
Defective, Damaged, or Incorrect Items
If you receive:
• A damaged item
• A defective item
• An incorrect item
Please contact us as soon as possible and provide:
• Your order number
• Clear photographs of the item
• Clear photographs of the packaging if applicable
After reviewing the evidence, we will determine the appropriate resolution, which may include a replacement, return authorization, or refund.
If the error was caused by Shirtica, we will cover the reasonable return shipping cost.
Non-Defective Returns
Customers may also return non-defective items within the 30-day return window.
The item must be returned in acceptable condition following inspection.
For non-defective returns, customers are responsible for the return shipping label and return shipping costs.
Return Shipping Costs
Customer Responsibility:
• Return shipping costs for non-defective returns.
• Return shipping labels for non-defective returns.
Shirtica Responsibility:
• Return shipping costs when the wrong item was shipped.
• Return shipping costs when the product arrives damaged.
• Return shipping costs when the product has a verified manufacturing defect.
Exchanges
Direct exchanges are not accepted.
If you would like a different item, you must first complete the return process for the original order, subject to approval, and then place a new order separately.
Restocking Fee
Restocking Fee: £0
We do not charge any restocking fees on approved returns.
Refund Approval
Receiving a returned item does not automatically guarantee a refund.
All returned products must successfully pass inspection.
Refund eligibility will be determined after the returned item has been reviewed.
Refund Method
Approved refunds will be issued to the original payment method used during checkout.
We do not issue refunds through alternative payment methods.
Refund Processing Time
Once a return has been received and approved, refunds are typically processed within 12 business days.
Depending on your payment provider, additional time may be required before the refunded amount appears in your account.
Delayed Refunds
If more than 12 business days have passed since your refund was approved:
• Check your PayPal account
• Contact your payment provider
• Contact our support team for assistance
Financial institutions may require additional processing time beyond our control.
Order Cancellations
Customers may request order cancellations within 24 hours of placing an order.
Cancellation requests submitted after 24 hours may not be approved if order processing or shipping has already begun.
Approved cancellations will be refunded to the original payment method.
Non-Returnable Situations
Returns may be refused if:
• The return request is submitted after the 30-day return period.
• The product is returned in a condition significantly different from the condition received.
• Evidence indicates misuse, abuse, or intentional damage after delivery.
• Required information requested during the return review process is not provided.
Contact Information
For all return, refund, or cancellation requests, please contact:
Email: support@shirtica.store
Business Hours: Mon–Fri: 9AM–5PM (GMT-0)
Business Address: 9 Jackton Vw, East Kilbride, Glasgow G75 9NW, United Kingdom